What are the responsibilities and job description for the HVAC Comfort Advisor position at Moss Heating & Cooling?
AComfort Advisoris a sales professional in theHVACindustry who focuses on understanding customer needs and recommending appropriate HVAC solutions, often through in-home consultations and presentations.
Here's a more detailed look at the role:
Key Responsibilities:
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Here's a more detailed look at the role:
Key Responsibilities:
- In-Home Consultations: Meeting with potential and existing customers to assess their HVAC needs, current systems, and preferences
- Needs Assessment: Evaluating existing equipment, measuring spaces, and understanding the home's insulation and airflow dynamics
- Solution Development: Discussing HVAC options, explaining benefits, and tailoring solutions to customer needs and budgets
- Proposal Creation: Preparing detailed proposals for HVAC solutions, including cost estimates and financing options
- Sales and Closing: Presenting proposals, addressing customer concerns, and securing sales
- Customer Education: Educating customers about HVAC systems, energy efficiency, and maintenance
- Relationship Building: Building and maintaining strong relationships with customers to foster repeat business and referrals
- Coordination: Working with HVAC technicians to ensure smooth installation and maintenance services
- Follow-up: Post-installation follow-ups to ensure customer satisfaction and address any issues
- Sales Goals: Meeting and exceeding sales targets
- Record Keeping: Maintaining detailed records of customer interactions and sales activities
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