Call Center Sales person

Moss Motors, Ltd., a leading distributor of specialty automotive parts and accessories since 1948, seeks a

a full-time Salesperson for our location in Goleta, CA. This individual will become an important member of a dedicated team. The Salesperson position reports to the Call Center Manager.

Duties:

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Responsibilities:

· Answer calls and respond to emails to provide customers with product information.

· Enter new customer information into system, or update existing customer information.

· Process orders, forms, and payments.

· Research required information using available resources.

· Manage and resolve customer complaints.

· Identify and escalate priority issues by routing calls to appropriate resource.

· Follow up customer calls when necessary.

· Document all call information according to standard operating procedures.

· Other duties as assigned.

Qualifications:

· Automotive experience and/or knowledge of car parts.

· High school diploma or equivalent.

· Proficient in Microsoft Office Suite.

· Knowledge of customer service principles and practices.

· Knowledge of call center telephony and technology.

· Some experience in a call center or customer service environment.

· Good data entry and typing skills.

· Knowledge of British cars, a plus.

Compensation:

· Hourly rate DOE plus incentive and full benefits.

Background check and drug screening required.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Vision insurance

Shift:

• 8 hour shift

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Goleta, CA 93117 (Preferred)

Ability to Relocate:

• Goleta, CA 93117: Relocate before starting work (Preferred)

Work Location: In person

Salary : $19 - $21