What are the responsibilities and job description for the Senior Systems Analyst - Procore position at Moss?

Moss is a national privately held construction firm providing innovative solutions resulting in award-winning projects. With regional offices across the United States, Moss focuses on construction management at-risk, design-build and public-private partnerships. The company's diverse portfolio encompasses a wide range of sectors, including luxury high-rise residential, landmark mixed-use developments, hospitality, primary and higher education, justice, and solar energy. Moss prides itself on a strong entrepreneurial culture that honors safety, quality, client engagement and employee development. Its employees consistently rank Moss as one of the best places to work

Scope and Organizational Impact

The Sr. Systems Analyst plays a critical role in ensuring the success of project teams across the organization's solar site operations. Acting as a subject matter expert, this position leverages in-depth operational knowledge and expertise in construction technology platforms to drive standardization and efficiency throughout the organization. In this role, the Sr. Systems Analyst combines strong technical skills with business process acumen to bridge the gap between operational and cross-functional teams. Key responsibilities include eliciting, analyzing, and validating business needs to design and implement best practices that optimize organizational processes. Additionally, the Sr. Systems Analyst supports project teams by gathering and compiling user requirements, offering innovative solutions, and providing guidance on system usage. This role is also integral in the creation, delivery, and ongoing improvement of system training programs and courseware to ensure teams can effectively leverage tools and processes to drive maximum impact and adoption.

Core Functions

Strategy & Planning

Configure, monitor, and maintain system settings to ensure peak performance, security, and reliability.
Collaborate on technology rollouts by partnering with the PMO and solar operations teams to deliver seamless technology implementations and ensure alignment with organizational goals.
Enhance user experience by developing and deploying user feedback mechanisms to gather insights. Analyze results, identify areas for improvement, and implement changes to enhance system usability.
Assess documented issue resolutions and analyze recurring trends to design proactive strategies that prevent future problems.

Operational Management

Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.

Perform hands-on fixes at the software level including configuring systems and applications.

Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.

Maintain and enhance performance of all new and existing software and applications across the organization.

Identify and learn appropriate software applications used and supported by the organization.

Coordinate with department heads to assess departmental application training needs and objectives.

Post software updates, knowledge bases, and frequently asked questions resources to assist in problem resolution.

Provide guidance and / or instruction to team members.

Manage vendor relationships to ensure that existing software and applications are supported appropriately as per agreed-upon SLAs.

Manage the backlog of enhancements and improvements.

Periodic job-site visits to establish strong working relationships with end users.

Provide guidance and / or instruction to team members.

Position Requirements

Formal Education & Certification

Minimum bachelor's degree in the field of Construction Management, Engineering, Business or a related field.

Knowledge & Experience

Advanced knowledge of Procore with an understanding of integrations with other business tools.

Experience with other construction technology platforms (e.g. CMiC) is a plus.

Knowledge of document control processes related to construction, such as management of construction drawings, RFIs, submittals, etc.

Demonstrated knowledge of the organization's core business process and operations.

Strong project management skills, with an aptitude for both independent and collaborative work.

Excellent written and verbal communication skills, with the ability to train diverse project teams.

Ability to create systematic and consistent requirements specifications in both technical and user-friendly language.

Problem-solving skills and an innovative mindset for improving construction processes and technology utilization.

Personal Attributes

Highly self-motivated and directed.

Ability to absorb new ideas and concepts quickly.

Good analytical and problem-solving abilities.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Ability to conduct research into software development and delivery concepts, as well as technical application issues.

Ability to present ideas in business-friendly and user-friendly language.

Very strong customer service orientation.

Excellent written, oral, interpersonal, and presentational skills.

Experience working in a team-oriented, collaborative environment.

JOB TITLE : SENIOR SYSTEMS SUPPORT ANALYST

JOB LOCATION : FORT LAUDERDALE, FL

CLASSIFICATION : FULL TIME - EXEMPT - SALARIED

REPORTS TO : SR. MANAGER, SOLAR SYSTEMS

Moss is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Senior Systems Analyst - Procore

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