General Motors warranty administrator

Job Summary
We are seeking a detail-oriented and organized Warranty Administrator to join our team. The ideal candidate will be responsible for managing warranty claims and ensuring compliance with GM policies and procedures. This role requires excellent communication skills, attention to detail, and the ability to work collaboratively with various departments to resolve warranty issues efficiently.

Responsibilities

• Review and process warranty claims submitted by customers and service departments.
• Verify warranty coverage and eligibility based on company guidelines.
• Maintain accurate records of all warranty claims and related documentation.
• Communicate with customers regarding the status of their claims, providing updates as necessary.
• Collaborate with service technicians to gather necessary information for claim resolution.
• Analyze warranty data to identify trends and recommend improvements to reduce warranty costs.
• Ensure compliance with manufacturer guidelines and internal policies throughout the warranty process.
• Assist in training team members on warranty processes and best practices.

Requirements

• High school diploma or equivalent; additional education in business or a related field is a plus.
• Previous experience in warranty administration or a similar role is preferred.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and team members.
• Proficient in using computer software applications, including Microsoft Office Suite; experience with warranty management systems is a plus.
• Ability to analyze data and generate reports for management review.
• Strong problem-solving skills and the ability to work independently as well as part of a team.

If you are passionate about providing exceptional customer service while ensuring accurate processing of warranty claims, we encourage you to apply for this exciting opportunity as a Warranty Administrator.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $18 - $25