Front Desk Agent

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate

Summary

As a Front Desk Clerk, you will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your core skills in hospitality and guest services will be vital as you manage check-ins, handle inquiries, and address guest needs. With premium skills in hospitality management and multilingual communication, you will enhance the guest experience. Additionally, your relevant skills in managing multi-line phone systems and guest relations will support the smooth operation of our front desk. Join our team and contribute to creating memorable stays for our guests.

Qualifications

• Strong customer service skills and experience in front desk operations
• Previous hotel or hospitality experience
• Proficiency in guest services and guest relations
• Excellent phone etiquette and ability to manage multi-line phone systems
• Multilingual or abilities are a plus
• Familiarity with hospitality management and night audit processes is advantageous

Job Types: Full-time, Part-time

Pay: $14.28 - $15.15 per hour

Expected hours: 30 – 40 per week

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $14 - $15