Front Desk GSR

The purpose of this position is to interact with our guests and ensure they have a great
experience when staying at our hotel. This person is also responsible for responding to guest calls
or inquiries about room reservations, to provide information and reserve rooms for guests
coming to the hotel. The Guest Service Representative will continue the arrival experience by
ensuring clear communication with guests, obtaining all necessary information and providing the
guest a room that meets their expectations. GSRs will be well versed in promotions, events,
pricing, and sales strategy to meet the guest's request.

General Responsibilities

*Answer incoming calls and assist with reservations, confirmations, room need requests,
and questions.
*Explain hotel products, service and other information about the hotel as requested.
*Sell, process and enter and confirm room reservations using selling techniques and
strategies.
*Maintain knowledge of current hotel events, activities, hours of operation as well as
dining options currently available.
*Greet guests warmly and perform registration procedures.
*Provide guests with appropriate room assignments, room keys, directions to the rooms,
*Verify payment for stay including incidental costs by obtaining credit information.
*Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
*Use supervisor support when necessary.
*Answer incoming calls within 4 rings with appropriate greeting.
*Maintain accurate logs of mail, packages, parcels or other items for guest delivery.
*Accurate accounting of cash bank assigned to each agent.
*Facilitate guest departures providing accurate statements and ensuring guest satisfaction

Skills & Responsibilities

Previous guest service and reservations experience preferred.
Excellent written and oral communication skills required.

Positive interpersonal skills required.
Must be fluent in verbal and written English and Spanish.
Excellent computer and typing skills are required. Excel and Word proficiency desired.
Previous call-center experience preferred.
Excellent listening and comprehension skills required.

Job Type: Part-time

Pay: $16.66 - $17.00 per hour

Expected hours: 16 – 32 per week

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift

Experience:

• Customer Service: 1 year (Required)

Language:

• English and Spanish fluently (Required)

Ability to Commute:

• Tacoma, WA 98408 (Required)

Work Location: In person

Salary : $17 - $17