What are the responsibilities and job description for the Guest Services Representative position at Motel 6 Westminster North?
Job Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a memorable experience. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Guest Service Agent, you will play a crucial role in maintaining guest satisfaction and fostering positive relationships.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Maintain front desk operations including managing phone systems and ensuring proper phone etiquette.
- Assist with reservations and modifications using hotel management software.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Uphold high standards of cleanliness and organization at the front desk area.
- Foster positive guest relations by being attentive to their needs throughout their stay.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in front desk operations and guest services.
- Excellent phone etiquette and communication skills.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- Ability to handle difficult situations with professionalism and poise.
- Strong organizational skills with attention to detail in managing guest information.
- A proactive approach to problem-solving and conflict resolution.
Join our team as a Guest Service Agent where you can make a difference in the lives of our guests through exceptional service! If you have any questions, you can contact us 714-895-0042 you can ask for Carolina, Wendy or Diana. Our address is 13100 Goldenwest St Westminster CA 92683
Job Type: Part-time
Pay: From $16.50 per hour
Benefits:
- 401(k)
- Flexible schedule
- Free parking
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Work Location: In person
Salary : $17
