General Manager (GM)

Motel 6 General Manager Job Overview

A General Manager (GM) at Motel 6 is responsible for overseeing the daily operations of the hotel, ensuring guest satisfaction, managing staff, and maximizing profitability.

Job Responsibilities:

• Oversee daily hotel operations, including front desk, housekeeping, and maintenance.
• Ensure high levels of guest satisfaction and handle guest concerns.
• Hire, train, and manage hotel staff.
• Monitor and manage the hotel’s financial performance, including budgeting, revenue, and expenses.
• Implement and enforce company policies and brand standards.
• Maintain cleanliness and safety standards in compliance with regulations.
• Work with marketing and sales teams to improve occupancy rates.
• Conduct inventory management and order supplies as needed.
• Ensure compliance with Motel 6 brand guidelines and operational procedures.
• Develop relationships with vendors, corporate management, and the local community.

Job Skills:

• Strong leadership and team management skills.
• Excellent customer service and problem-solving abilities.
• Financial and budgeting skills to manage hotel profitability.
• Effective communication and interpersonal skills.
• Ability to handle stressful situations and multitask.
• Knowledge of hospitality software and hotel management systems.
• Basic understanding of maintenance and housekeeping operations.
• Sales and marketing knowledge to increase bookings.

Daily Activities:

• Conduct morning staff meetings to assign tasks and review hotel performance.
• Inspect rooms and common areas for cleanliness and maintenance issues.
• Monitor front desk operations and assist with guest check-ins/check-outs.
• Respond to guest complaints and resolve issues.
• Review financial reports and set strategies for revenue growth.
• Order supplies and manage inventory.
• Handle scheduling and payroll for staff.
• Ensure compliance with safety and health regulations.
• Communicate with corporate management about hotel performance.

Physical Requirements:

• Standing and walking for extended periods.
• Occasionally lifting or carrying up to 25-50 lbs. (e.g., luggage, supplies).
• Performing light maintenance tasks or assisting staff when needed.
• Being on-call for emergencies and handling after-hours issues.

Qualifications & Experience Required:

• Education: Bachelor's degree in Business Management, Hospitality, or a related field (preferred but not always required).
• Experience:
• 2 years of hotel management or supervisory experience (preferred).
• Experience in customer service, retail, or restaurant management is a plus.
• Certifications (Preferred but Not Required):
• Hospitality Management certification.
• ServSafe certification (if managing food services).

Job Type: Part-time

Pay: $50,000.00 - $60,000.00 per year

Shift:

• Day shift

Work Location: In person

Salary : $50,000 - $60,000