What are the responsibilities and job description for the Guest Service Representative (GSR) position at Motel 6?
- Maintains an inventory of vacancies, reservations and room assignments.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Complete daily check list.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Coordinates guest room maintenance work with the engineering and maintenance division.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Knows daily activities and meetings taking place in the hotel.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Processes guest check-outs and handles monetary transactions.
- Maintains customers’ privacy.
- Maintains a high level of professional appearance and demeanor.
- Performs other duties as assigned.
Job Types: Full-time, Temporary, Contract, Internship
Pay: $10.00 - $12.50 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overnight shift
- Overtime
- Rotating weekends
- Weekends as needed
Education:
- High school or equivalent (Required)
Experience:
- Customer service, front desk: 1 year (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
- Day Shift (Preferred)
Ability to Relocate:
- Corpus Christi, TX 78408: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $13
