What are the responsibilities and job description for the Night Auditor/Front Desk position at Motel 6?
Job Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our team in the hospitality sector. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position involves managing guest relations, performing nightly audits, and providing exceptional customer service to enhance the guest experience. The ideal candidate will possess strong communication skills, a background in hospitality management, and a commitment to maintaining high standards of service.
Duties
- Conduct nightly audits of financial transactions and ensure accuracy in reporting.
- Manage guest check-ins and check-outs efficiently while providing excellent customer service.
- Address guest inquiries and resolve any issues that may arise during the night shift.
- Maintain accurate records of room availability and reservations.
- Operate phone systems to handle incoming calls and provide information to guests.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Ensure that all hotel policies and procedures are followed during the night shift.
- Provide multilingual support to guests when necessary, enhancing their overall experience.
Qualifications
- Previous experience in night audit or similar roles within the hospitality industry is preferred.
- Strong customer service skills with a focus on guest relations.
- Knowledge of hospitality management principles and practices.
- Proficiency in using phone systems and hotel management software.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to work independently during overnight hours while maintaining attention to detail.
- Multilingual abilities are a plus, enabling effective communication with diverse guests.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift.
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 30 – 40 per week
Schedule:
- 10 hour shift
- Day shift
- Night shift
Ability to Commute:
- Lacy Lakeview, TX 76705 (Required)
Ability to Relocate:
- Lacy Lakeview, TX 76705: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $14
