Front Desk Agent

Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Duties

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Handle guest inquiries and resolve any issues or complaints promptly.
• Maintain accurate records of guest information and reservations.
• Process payments and manage billing inquiries.
• Conduct night audits as required, ensuring all financial transactions are accurately recorded.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Provide information about local attractions, services, and amenities to enhance the guest experience.
• Uphold hotel policies and procedures while maintaining a high level of hospitality.

Skills

• Strong customer service skills with a focus on guest relations.
• Excellent phone etiquette for handling reservations and inquiries.
• Experience in hospitality management or hotel management is preferred.
• Multilingual abilities are a plus, enhancing communication with diverse guests.
• Familiarity with night audit processes is advantageous.
• Ability to work collaboratively within a team environment while also being self-motivated.
• Strong organizational skills with attention to detail in managing reservations and guest requests.
• A passion for delivering outstanding service in a resort or hotel setting.

Join us in creating memorable experiences for our guests as we strive for excellence in hospitality!

Job Type: Temporary

Pay: $15.50 per hour

Expected hours: No less than 24 per week

Schedule:

• Evening shift
• Morning shift
• Overnight shift

Work Location: In person

Salary : $16