What are the responsibilities and job description for the Housekeeper position at Motel6?
I. SUMMARY STATEMENT
The laundry housekeeper is responsible for managing laundry duties in addition to upholding the company's cleanliness standards of all guest rooms and common areas located in the hotel. All employees are required to maintain clean professional appearance and good hygiene of both themselves and their uniform.
II PRIMARY DUTIES AND ACCOUNTABILITIES
Cleaning Responsibilities
- Change and replace all bed linens and towels.
- Sanitize and clean all restrooms.
- Dust/wipe down all room surfaces including but not limited to windows, pictures, mirrors, electronics, appliances, and furniture.
- Vacuum/ mop all floors.
- Restock all room amenities.
- Assure all rooms are set up to company standards.
- Cleans and maintains personal workstation by properly stocking it with sheets, towels, amenities, etc.
Guest Services
- Offers guests assistance whenever possible.
- Responsible for resolving escalated customer relations issues.
- Answers inquiries pertaining to hotel policies and services.
- Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
- Responsible for positively representing and promoting the property.
- Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned including...
- Completes daily housekeeping report
- Informs the Executive Housekeeper or Front Desk staff when rooms are ready for new customers.
- Reports any maintenance, security, or safety issues to the appropriate staff.
III. SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE
- Previous housekeeping experience highly preferred.
- Stand, walk, and remain on feet to perform duties throughout entire shift.
- Ability to work with cleaning chemicals.
- Must be flexible in hours and days available to work.
- Ability to efficiently work under time constraints.
- Must be able to life, push, and pull 25-50 pounds frequently.
- Superior customer service skills.
Job Types: Full-time, Part-time
Pay: From $13.65 per hour
Expected hours: 30.00 per week
Shift:
- Morning shift
Education:
- High school or equivalent (Preferred)
Language:
- English (Preferred)
Work Location: In person
Salary : $14
