What are the responsibilities and job description for the Veterinary Receptionist - Grass Valley, CA position at Mother Lode Veterinary Hospital?
Who we are
At Mother Lode Veterinary Hospital, we’re more than just a hospital—we’re a community. Known for our compassionate care, empathetic approach, and commitment to integrity, we’re on the lookout for a dedicated, upbeat, and kind-hearted Veterinary Customer Service Representative to join our front desk team.
Why Choose Mother Lode Vet? We’re a passionate, tight-knit crew that believes in working hard, laughing often, and supporting one another—just as much as we support our clients and their beloved pets. We provide cutting-edge medical care and surgery without ever losing our human touch. If you’re looking to be a part of a place where your voice matters and your work makes a difference, this is it.
Who We’re Looking For: You’re the friendly voice that greets pet parents and the calm presence they rely on. The right fit for our team will be:
- Friendly, positive, and a natural communicator
- Comfortable in a fast-paced environment
- Able to juggle multiple tasks with grace
- Solutions-focused and team-spirited
- Experienced in veterinary reception or customer service (1 year preferred)
Veterinary experience is a bonus—but if you have strong customer service skills and a passion for animals, we’d love to meet you!
Responsibilities Include:
- Be the first warm welcome and the last friendly goodbye
- Manage phones, schedule appointments, and relay information between clients and our medical team
- Help create a smooth and compassionate client experience from start to finish
- Support our amazing team in delivering top-notch care
Schedule:
- Clinic hours: Monday–Friday, 8:00 AM–5:30 PM
- Weekends off!
Benefits We Offer: We take care of our team the same way we take care of our clients—with heart.
Financial Benefits:
- A flexible approach to compensation that will reflect your skillset and future performance
- $17.00 - $20.00 / hour
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account
- 529 Savings Plan
- Tuition Support Program
- Referral bonus program
Wellness Benefits:
- Health Insurance, including medical, dental, and vision
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance
- All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
Workplace Benefits:
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
- A vibrant Facebook community where like-minded teammates come together to share ideas, swap experiences, and uplift each other with support and inspiration!
Lifestyle Benefits:
- Six paid holidays
- Employee Assistance Program
- Employee discount program
Learn more about our amazing team at www.motherlodevet.com Ready to bring your smile and skills to a place where you truly belong? Apply today!
Diversity, equity, and inclusion are core values of Mother Lode Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
Salary : $17 - $20