Assistant Store Manager

Pay Range: $24.50/ hour to $80,000/yearly

JOB OVERVIEW 

Under the Store Manager supervision, the Assistant Store Manager performs the following duties: 

TYPICAL DUTIES & RESPONSIBILITIES 

• Oversee, direct, and assist in store and restaurant operations
• Follow up on cashier settlements, store promotions, and shift coverage
• Communicate directly with the department managers on their department issues, concerns, and achievements
• Interact with personnel on a human resources level with regards to their schedule needs, communications, and reviews
• Walk sales floor to monitor/interact with customers and employees
• Greet customers and maintain good customer relations with regards to transaction inquiries, compliments/complaints, and special request follow-up
• Review daily sales and monitor the daily labor changes
• Coordinate training schedule of new hires with department managers ensuring the best instruction
• Read and respond to Manager’s reports on matters of importance, relaying the content to applicable department/staff
• Look for areas where improvements in service may be required (implements processes, procedures and/or changes to address these issues)
• Take a daily visual inspection of perimeter as well as question staff about facility to ensure maintenance of physical appearance and proper function of parts
• Responsible for ensuring safety & security of store and staff
• Direct the efforts of staff to ensure productivity and quality of customer service
• Report any malfunctioning equipment to appropriate person
• Develop and implement merchandising plans, including creating attractive displays, merchandise new items, sales items and promotional in order to meet sales and profit objectives of the store and departments
• Support the Store Manager with development and direction in the execution of strategies to improve product placement and appearance
• Perform duties of staff when required/needed
• Serve as a role model to others instilling a positive attitude in employees
• Write reports for accidents or other incidents such as when employees or customers are hurt within the store premises and process according to company procedures
• Responsible for dealing with emergencies, crises, and any problems that arise during the day in the store
• Develop and train future leaders and is responsible for making sure employees are trained

QUALIFICATION GUIDELINES 

 Experience 

• Must have prior experience as an assistant store manager, department manager or have equivalent experience

Knowledge of: 

• Verbal proficiency of the English language, and be able to read and write at an advanced level
• Computer literacy (Word, Excel, and Outlook), excellent customer service skills and proficiency in basic math.

Ability to: 

• Demonstrate leadership abilities, excellent customer service skills (written, verbal)
• Model excellent customer service, and hold your staff accountable for doing the same
• Be able and prepared to cover breaks for other staff members when needed
• Place service calls, deal with vendors and contractors

Physical Requirements/Working Conditions: 

• Lift grocery, bulk, produce up to 100 times per day
• Carry from carts or dolly to shelves, typically less than 3 ft.
• Push/pull carts and dolly, electric pallet jack
• Stand and walk frequently & bend/twist often
• Lift up to 50 lbs. often

Special Requirements: 

• Must be available to work various shifts as needed
• Must be available to work at all store locations as needed

This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.