What are the responsibilities and job description for the Host position at Mother Wolf Las Vegas?
Host
Job Description
Position Summary:
Our Host are responsible for welcoming, greeting and seating guests in a gracious, accommodating, and professional manner, ensuring 100% guest satisfaction.
Duties & Responsibilities:
- Greet guests with a welcoming smile in a professional manner.
- Guide guests to a set and ready table for service.
- Answers phone calls, make reservations and responds to any guest inquiries.
- Monitoring reservation books and providing accurate waiting times.
- Collect and store menus as well as clean when appropriate.
- Having knowledge of floor plans, tables numbers, stations, etc.
- Keep seating fair and a consistent manner, rotating server stations.
- Completes room checks and edits the floor management system accordingly.
- Keeping immediate awareness when tables get reset and ready with accurate guest counts along with table settings.
- Escorting guests to assigned dining table or bar area.
- Maintaining a clean reception/station area.
- All other duties as assigned.
Physical Requirements:
- Must be able to stand and exert well-paced mobility for an extended period.
- May be required to lift trays of food or drinks up to 20 lbs.
- Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks.
Skills / Experience:
- Six (6) months previous restaurant or hotel experience.
- Excellent listener and communicator.
- Ability to focus on guest interaction and multitask.
- Team player and able to anticipate others’ needs.
- Knowledge of seating management systems (preferred but not required).
- Experience with answering phones in a reservation system.
- Positive Attitude.
- Ability to work a flexible schedule including evenings, weekends and holidays when required.
- Must have SNHD Food Handler card up to date.
