What are the responsibilities and job description for the Maitre d position at Mother Wolf Miami?
Job Details
Maitre d
Chef Evan Funke is a steward of Italian cooking traditions and culture. At Mother Wolf, he pays tribute to Rome’s mythological origin story of Remus, Romulus and the Lupa Capitolina. With Rome as the singular inspiration for Mother Wolf, Funke’s rich and soulful cooking is a mosaic of the ancient, pastoral and urban culinary heritage of la cucina Romana. The menu echos themes of shepherds, popes, farmers and artisans with wafer-thin wood fired pizzas, hyper-seasonal antipasti and the exceptional pastas for which Funke is renowned. Many of the Roman classics are featured - Carbonara, all’Amatriciana, alla Gricia, al Burro, Arrabiata and more.
Position Summary
The Maître d plays a critical role in ensuring the smooth and exceptional operation of the restaurant. Their primary responsibilities include greeting guests, seating them and taking care of their needs during their dining experience. They will also manage the reservation book and help maximize the seating for each shift.
Duties & Responsibilities
- Greet guests with a welcoming smile in a professional manner.
- Oversee and coordinate FOH staff, including hosts.
- Manage the restaurant’s reservations and seating arrangements, ensuring efficient table allocation, and managing reservation schedules.
- Accommodate VIP guests, special occasions, and large parties with careful attention.
- Ensure tables are set according to the restaurant’s standards and accommodate the number of guests at a party.
- Train and mentor staff in guests service standards and restaurant etiquette.
- Coordinate with staff to ensure smooth flow of service & minimal wait times.
- Build and maintain a positive relationship with regular customers, addressing their special needs and preferences.
- Proactively address issues that may arise during service, such as seating conflicts, special requests, or service delays.
- Have extensive knowledge of the restaurant’s menu & wine list to make recommendations to guests.
- All other duties as assigned.
Physical Requirements
- Must be able to stand and exert well-paced mobility for an extended period.
- May be required to lift trays of food or drinks up to 20 lbs.
- Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks.
Skills / Experience
- Three (3) years previous experience in a high-end or high-volume restaurant.
- Excellent listener and communicator.
- Ability to focus on guest interaction and multitask.
- Team player and able to anticipate others’ needs.
- Knowledge of seating management systems (preferred but not required).
- Experience with answering phones in a reservation system.
- Positive Attitude.
- Ability to work a flexible schedule including evenings, weekends, and holidays when required.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Qualifications
