Event Concessions & Operations Manager

• Are you a strategic leader who instinctively sees how to optimize every moving part? 
• Do you excel at orchestrating seamless operations while ensuring every detail is perfect? 
• Do you take pride in maintaining quality and compliance while elevating team performance?

If so, we want to meet you! We are seeking a Concession Stand Manager who thrives in dynamic environments and takes pride in delivering exceptional guest experiences during events. In addition to managing concession stands, you will assist and take charge within our cafés between events, ensuring food safety, conducting inventory checks, and guaranteeing product quality.

Pay and Benefits: 

$40,000- $55,000/ annually 

Medical, Dental, and Vision Insurance

Front loaded Paid Time Off 

Paid Time Off （Accrual） 

Growth Opportunities within the Company

Key Performance Indicators (KPIs):

• Event Profitability: Meet or exceed targeted revenue margins for each event.
• Food Safety Compliance Score: Achieve a minimum score of 95% or above in all internal and external food safety audits.
• Inventory Accuracy Rate: Maintain a 98% or higher accuracy in product inventory counts and reconciliations.
• Customer Satisfaction Rating: Consistently achieve guest feedback ratings of 4.5 stars or higher across all platforms.

About Us:

We are not just another food & beverage brand with an addictive ambiance, trendy snacks, and a thin veneer of culture and community. We ARE a culture-centered community that is focused on the people within and the people we serve. Kindness is at the top of our core values, leading the charge in our decisions, service, and operations. We are a socially equitable company focused on initiative, self-reliance, cooperation, integrity, and putting our best selves forward every day. At the core, we appreciate each other, support each other, treat each other with respect, and love each other.

The Role:

As the Concession Stands Manager, you will oversee day-to-day event operations, ensuring efficiency, profitability, and adherence to Mothership’s hospitality standards. Champion excellence, delivering joyful and memorable guest experiences. Conduct food safety audits, maintain inventory accuracy, and ensure product quality both during events and in off-season café environments. Transition to an Operations Manager role during non-event periods, supporting café management, optimizing workflows, and fostering interdepartmental collaboration.

Key Responsibilities:

• Plan, coordinate, and oversee all event operations management and concession stand activities during events, ensuring efficiency and profitability.
• Conduct regular food safety audits in both the concessions and café environments.
• Maintain precise inventory control and management, tracking product levels, and minimizing waste.
• Quality Assurance: Ensure that all food and beverage offerings meet Mothership Coffee’s quality standards and compliance. Guarantee adherence to SNHD, HACCP, and FSMA policies and local health regulations.
• Team Leadership: Train and mentor team members, fostering a high-performing, service-focused environment.
• Problem-Solving: Proactively identify and resolve operational issues, keeping service smooth and customer satisfaction high.
• During non-event periods, assist and take charge in the cafés by conducting food safety audits, managing product inventory, and ensuring quality assurance of all products.
• Facilitate collaboration between departments to ensure smooth operations. Act as a reliever for café management and warehouse operations when no events are taking place, maintaining continuity and ensuring that teams feel supported.

• Prior experience in concessions or food and beverage management.
• Strong understanding of food safety regulations.
• Meticulous attention to detail and organizational skills.
• Ability to work flexible hours during event seasons, including evenings and weekends.
• Strong communication and leadership skills.
• Ability to multitask and prioritize effectively in fast-paced environments.

Salary : $40,000 - $55,000