What are the responsibilities and job description for the Service Technician position at Motion & Flow Control Products, Inc.?

MFCP (Motion & Flow Control Products, Inc.) is the largest Parker Hannifin distributor and the premier unrivaled leader in motion and flow control solutions. We offer an expansive range of cutting-edge industrial systems and solutions designed to power the future of automation, hydraulics, pneumatics, aerospace, and beyond.

At MFCP, we don't just distribute - we innovate. Specializing in system design, fabrication, and tailored solutions, we provide expert services that include fluid power repair, precision hose and tube assemblies, and custom OEM sub-assemblies. With over 55 locations across the Western U.S., MFCP is on a rapid growth trajectory, and we're seeking talented professionals to help us elevate fluid power distribution to new heights. Join us and be part of an exciting future.

Position Summary :

The Service Technician role is responsible for repairs in the field on customer-owned machines. With minimal supervision, diagnose customer breakdowns and perform timely repairs. This position may be asked to perform duties at any hour of the day or any day of the week. Flexibility and technical knowledge are necessary for this position.

Primary Duties :

Service Technician removes, repairs, and installs components in varying configurations of equipment.
Develop, maintain and share excellent product knowledge.
Retain and safeguard all records as required by management.
Coordinate efforts with all appropriate departments and personnel to ensure customer satisfaction 24 / 7 On call service.
Address and resolve all customer requests, complaints and objections with a positive and creative approach.Adhere to strict Safety Guidelines.
Provide superior customer service and support company goals.
Maintains service vehicle in safe and good repair.
Please note this job description for service technician is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Basic Requirements :

Must be over the age of 21, as driving is required. Valid driver's license and acceptable driving record, in accordance with company guidelines.

High school diploma or equivalent.

Excellent mechanical and communication skills are required.

Must have basic hand tools (wrenches, sockets, screwdrivers, pliers, etc.)

Detail oriented with good observation skills.

Good mechanical aptitude with the ability to detect technical discrepancies and malfunctions.

Understanding of the proper use of all repair tools, testing machinery and equipment.

Excellent oral communication and strong relationship building skills required.

Detail oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment.

Experience with of Industrial / mobile hydraulic / pneumatic systems is a plus.

Previous background should include knowledge of parts and nomenclature as well as a demonstrated ability to work well with customers.

Maintain regular and punctual attendance.

As MFCP is a small employer and employees work in a collaborative team environment, employee must be physically present in the office to perform his / her job functions.

Physical Demands and Work Environment :

Ability to lift up to 70 lbs. Work environment : primarily inside, workshop environment involving working at a bench or test stand in relatively close proximity to other technicians.

Occasionally, the work will require working underneath or on large equipment either in the shop or directly outside the shop.

The physical demands, and work environment reflected, are representative of those encountered by employees when performing the essential job functions.

Reasonable accommodations may be made to accommodate individuals with disabilities to perform the essential functions of the job.

Salary :

25.00 - $30.00 / hour depending on experience.

Benefits :

Competitive salary

Medical, Dental, Vision

401(k) Investment Plan

Life Insurance

Paid Holidays

2 Weeks Vacation

Incentive Programs - Employee referral program

Training and progressive development programs available

Candidates are subject to pre-employment criminal background, drug screen and DMV record review, along with possible reference checks.

The Fair Chance Act prohibits an employer from discriminating against anyone's conviction history before a job offer has been made. Candidates are subject to pre-employment criminal background, drug screen and possible DMV record review and along with reference checks. This Employer Participates in E-Verify.

Salary : $25 - $30

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