What are the responsibilities and job description for the Customer Experience Advocate position at Motion.io?
Motion.io is the modern client onboarding and collaboration platform that streamlines all client engagement for professional services businesses. We are looking for a Customer Experience Advocate to join our expanding team.
What You'll Do : Customer Support
Provide fast, empathetic, and helpful support via email, chat, and video calls, resolving customer questions and troubleshooting issues.
Help customers successfully onboard to Motion.io, ensuring they achieve value from our platform quickly.
Serve as the voice of the customer, escalating feedback and recurring pain points to the product team.
Knowledge Base & Feature Article Writing
Create and maintain clear, engaging Knowledge Base articles, tutorials, and guides that empower customers to succeed.
Collaborate with product and marketing teams to write feature announcements, release notes, and in-app guides.
Continuously improve documentation to reflect product updates and customer needs.
Quality Assurance (QA)
Test new features and updates to identify potential issues before release, ensuring a seamless user experience.
Document bugs, verify bug fixes, and communicate to customers whenever an issue they reported is resolved.
Advocate for product improvements based on insights from QA and customer interactions.
Cross-Department Collaboration
Partner with the product team to deeply understand Motion.io’s features and roadmap.
Collaborate with marketing to ensure consistent, customer-focused messaging across all channels.
Share actionable insights from support and QA to help improve customer retention and satisfaction.
What We’re Looking For :
1-3 years of experience in customer support, technical writing, QA, or a similar role.
Exceptional written communication skills with the ability to explain complex topics simply.
A proactive problem-solver able to thrive in a fast-paced, startup environment.
Technical aptitude, with a focus on the ability to learn new software platforms quickly and troubleshoot issues efficiently.
Bonus : Experience with integration software such as Zapier, customer support software such as Zendesk or Helpscout, and CRM software like Hubspot and Pipedrive.
Why Join Motion.io?
Impact : Your work will directly impact the future of the Motion.io product and help us achieve our mission of making client work scalable for service professionals.
Growth : Be part of a fast-growing company that encourages you to take ownership of new initiatives from idea to implementation,
with eligibility to participate in the company equity incentive program.
Culture : Join a supportive team that encourages work-life balance and provides the flexibility to do your best work possible. Work remotely or join us in person at our Denver-area office if your schedule / location allows.
Ready to join us?
We’d love to hear from you! Apply today and help us make client work scalable at Motion.io.
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