Desktop Support Technician

Our client is looking for a Desktop Support Technician for a 3-month contract in Loves Park, FL 61111.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 months Required Skills & Experience

• 1-3 years of related desktop and/or deskside support experience
• Experience support an engineering and/or manufacturing enterprise environment.
• Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required.
• Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
• Excellent customer service skills
• A Certification is a plus

What You Will Be Doing

• Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
• Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
• Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site
• Back up and burn end user data.
• Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.
• Assist Site Leader in the execution of established processes and escalations.
• Ability to handle multiple projects

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.