What are the responsibilities and job description for the Tier 1 IT Support Specialist position at Motion Recruitment Partners, LLC?
Job Details
A national labor broker company that provides installation services for home improvement projects is looking to bring on an IT Support Specialist / Help Desk Specialist to join their team. The company has over 27 years of mill-work installation experience and has developed installation solutions to meet the needs of end-users, retailers, distributors, builders, and manufacturers. They are looking for someone that loves technology and has good customer service skills. You will be working with people daily who need help troubleshooting technical issues with their computer. As a Tier 1 Technical Support Representative you will be responsible for handling front line inbound telephone calls and written or internet-based inquiries from customers regarding a wide variety technical issue including email, SharePoint, Office 365, and network connectivity. Support includes diagnosing, troubleshooting, documenting, and resolving technical issues.
This is a 6-month contract to hire opportunity. It will be onsite Monday-Friday. Onsite responsibilities for the position will be out of their Grand Prairie, Texas office. Desired Skills & Experience
This is a 6-month contract to hire opportunity. It will be onsite Monday-Friday. Onsite responsibilities for the position will be out of their Grand Prairie, Texas office. Desired Skills & Experience
- High School Degree or equivalent required.
- 1-year customer service experience in a call center environment.
- 1-year help desk or technical support experience preferred.
- Microsoft O365, AZURE certifications are a plus.
- Knowledge and experience with troubleshooting of Windows Operating systems.
- Knowledge and experience with troubleshooting Office 365 applications, especially Outlook.
- Ability to install and troubleshoot software.
- Ability to configure and support all internet browsers.
- Experience with mobile application support preferred.
- Knowledge of Microsoft Office Products.
- Good written and oral communication skills.
- Regular, consistent, and punctual attendance
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
