Our client, a nationally recognized and award-winning company in the health insurance vertical, has a contract opening for a Business System Analyst. They have over 4 million customers and 5,000 employees dedicated to providing innovative solutions that simplify the healthcare system, improve efficiency and outcomes while reducing costs.
Location :
- While the position is Remote, work from home, you must reside in North Carolina or one of the following states : Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming.
Contract Duration : 6 Months
Required Skills & Experience
Bachelor's degree or advanced degree (where required)3 years of experience in related field.In lieu of degree, 5 years of experience in related field.Microsoft Excel RequiredDesired Skills & Experience
Experience in Salesforce and SAP is a plus
Project support experience is a plus.
What You Will Be Doing
Technical Support / Business Expertise
Provide technical knowledge and support in operational system / application and procedural issues to the business and IT and help the business find technical solutions to meet their goals.Work in some phases of systems analysis and consider the business implications of the application of technology to the current business environmentProvide ongoing user support for ad hoc questions, inquiries, and service requests.Provide timely and accurate reporting / data on inventory, productivity, user activity, and system performance on a regular and / or as requested basis.Issue Resolution
Resolve medium, moderately complex production issues by :Performing initial triage for severity and business impact of system / application failures.Troubleshooting and analyzing to determine root cause of issuesDeveloping applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.Coordinating with IT, other teams and vendors as needed to communicate issues and devise and implement long term remedies.Develop system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report all system support activitiesProject / Program Support
Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system / application.May act as Business Lead / Coordinator on moderate single area / department projectsBusiness Testing
Coordinate testing plans with Business area and ITServe as point of contact for business testing activities and ensure testing will appropriately meet business requirementsDocument and may, in some cases, execute test plans and scenariosAnalyze and verify testing results for accuracy, relevance and completenessProvide impact assessments and make assist in formulating recommendations to the business owner regarding issues, risks, etc.Assist IT with hardware and software upgrades, security changes, and architectural enhancements as needed.System Configuration
Configure and maintain moderately critical system tables and data elements across multiple system environmentsAnalyze, develop and implement configuration changes to improve system performance and user efficiencyMonitor configuration for accuracy and compliance to change control processes.To be eligible to contract at this client you must be able to pass a drug test and criminal background checkYou will receive the following benefits :
Medical Insurance - Four medical plans to choose from for you and your familyDental & Orthodontia BenefitsVision BenefitsHealth Savings Account (HSA)Health and Dependent Care Flexible Spending AccountsVoluntary Life Insurance, Long-Term & Short-Term Disability InsuranceHospital Indemnity Insurance401(k) including match with pre and post-tax optionsPaid Sick Time LeaveLegal and Identity Protection PlansPre-tax Commuter Benefit529 College Saver PlanMotion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans / Disability / Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by : Andrew Chadwick
Specialization :
