What are the responsibilities and job description for the CLEARED Senior IT Help Desk Technician position at Motion Recruitment?
One Of Our Clients In The IT Consulting Space Is Hiring For a Sr. IT Help Desk Technician In Aberdeen, Maryland
Security Clearance: SECRET
Required Education And Certifications
As part of an on-site Customer Support Team, provide help desk support to the Army Test and Evaluation Command (ATEC) HQ and Aberdeen Test Center (ATC) at Aberdeen Proving Ground, MD.
Job Description
Provide desktop, software, and peripheral support, release management, password management, and account management for both NIPRNET and SIPRNET customers, including VIP support for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel.
Duties And Responsibilities
Benefits: We designed our employee benefits program around the goal of improving the quality of life for each employee. We offer some of the most competitive benefits in the industry to include Medical, Dental, Vision, and Life Insurances; Short and Long Term Disability; Paid Leave, Holidays, Bereavement, Military, and Jury Duty; 401(k) Retirement Plan, Flexible Spending Account, Dependent Care, Health Savings Account, Tuition/Training Assistance, and Referral Bonuses.
Posted By: Virginia Guenno
Security Clearance: SECRET
Required Education And Certifications
- High School Diploma (Relevant Education can be substituted for experience)
- 8570.01 IAT-II certification required (e.g. Security CE or equivalent)
- ITIL Foundation strongly desired
As part of an on-site Customer Support Team, provide help desk support to the Army Test and Evaluation Command (ATEC) HQ and Aberdeen Test Center (ATC) at Aberdeen Proving Ground, MD.
Job Description
Provide desktop, software, and peripheral support, release management, password management, and account management for both NIPRNET and SIPRNET customers, including VIP support for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel.
Duties And Responsibilities
- Deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers, configuring IT hardware to resolve problems
- Installing/configuring operating system images and specialty software on customer devices
- Documenting activities using Trouble Ticket automated software (e.g., BMC Track-IT)
- Performing backup and restore of software and data on client compute devices
- Trouble shooting and resolving client network and wireless issues
- Testing, analysis and repair of computer system hardware and software malfunctions
- Deploy interoperable and integrated standard office automation desktop software
- Install, configure, troubleshoot, relocate, and repair desktops, peripheral devices, and printers
- Resolve desktop problems via Remote Control (Dameware or similar); add/delete accounts and reset passwords as needed
- Identify network problems impacting users and work with appropriate Tier II or III administrators
- Troubleshoot WIFI and GFE provided broadband devices and VPN connectivity
- Configure, diagnose, reimage, reload, utilize troubleshoot and repair all AGM MS Windows based laptops and desktops, instant messaging applications, and DoD approved WI-FI and wireless services
- Utilize remote tools to connect to remote desktops. Applications include MCM
- Previous experience mitigating system vulnerabilities and patching (e.g. NESSUS) preferred
- Previous experience supporting a Test & Evaluation environment preferred
Benefits: We designed our employee benefits program around the goal of improving the quality of life for each employee. We offer some of the most competitive benefits in the industry to include Medical, Dental, Vision, and Life Insurances; Short and Long Term Disability; Paid Leave, Holidays, Bereavement, Military, and Jury Duty; 401(k) Retirement Plan, Flexible Spending Account, Dependent Care, Health Savings Account, Tuition/Training Assistance, and Referral Bonuses.
Posted By: Virginia Guenno
Salary : $60,000 - $75,000
