What are the responsibilities and job description for the Customer Service Specialist - Wire Compliance position at Motion Recruitment?
Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for Customer Service Analysts in Charlotte, NC (Hybrid).
Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.
Contract Duration : 6 months
Required Skills & Experience
6 months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following : work or consulting experience, training, military experience, education.
What You Will Be Doing
In this contingent resource assignment, you may : Participate in or provide support for low complexity initiatives within Customer Service.
Review basic or tactical issues, policies, or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact in Customer Service.
Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements.
Provide information to client personnel in Customer Service.
Inbound call center / occasional Outbound - 40-60calls per day on average
The types of calls that are received include Wire Compliance / Customer service (USD, FX. Domestic, international. Calls are very RPT.)
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