What are the responsibilities and job description for the Desktop Support Analyst position at Motion Recruitment?
Our Client, a data analytics and risk firm, is looking for someone to join their team as an Desktop Support Analyst!
**This is a hybrid 6-month contract that takes place in Jersey City, New Jersey**
What You Will Be Doing
- Troubleshoot and replace laptop and PC hardware.
- Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.
- Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff.
- Set up, maintain and troubleshoot.
- Participate in IT Support queue which will result in assigning and prioritizing open issues.
- Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems. When appropriate, determine appropriate group for escalation.
- Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
- Perform server and desktop computer updates to safeguard from malicious viruses and malware
- Manage customer issues and requests by creating, tracking and documenting technical solutions.
- Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
- Build\deploy new workstations (desktops laptops).
- Install\upgrade hardware\software on Windows workstations.
- Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation.
- Maintain positive relations through effective customer follow-up.
Salary : $33 - $35
