Desktop Support Specialist

LOCAL CANDIDATES ONLY

Hello,

We are looking for Technical Support Specialist / Desktop Engineers.

Duration: 3 months with possibility of longer term extensions

Onsite Position/Hybrid/Remote? Onsite Position in Westlake, LA

Shift hours: 7:30a - 4:30p

OSHA PPE: Required - Steel toe shoes

If interested, please email your resume to grace.johnson@motionrecruitment.com

Essential Functions

Provide desktop level troubleshooting and remediation.

Support onsite IT activities as assigned.

Ensure all incidents and requests from assigned sites are captured in the corporate service management system.

Follow and champion corporate procedures for escalation of unresolved incidents/ requests to the appropriate internal IT teams.

Provide timely and accurate updates to hardware assets using corporate service management system.

Roles & Responsibilities

Provide on-site or remote technical support services for end users and act as next level escalation point which are not first call resolved through the IT Service Desk.

Install, configure, test, maintain, and troubleshoot end user workstations, IP Phones and related hardware and software.

Assist with server, network and audio/video equipment installations, troubleshooting and movement of existing equipment of these types when necessary.

Assist with troubleshooting mobile devices for on-site and/or travelling users.

Assist with server, network and audio/video lifecycles

Escalate unsolved issues/problems to tier 3 support team.

Document the situational facts, activities, communication and agreements during troubleshooting activities.

Manage equipment inventory and keep administration of all equipment, their location and status.

Perform physical asset validation.

Must be able to:

Start work within 2 weeks?

Be comfortable with driving a company van in a plant environment.

Preferred Qualifications

Basic understanding of Manufacturing processes and familiarity of associated safety and risks