What are the responsibilities and job description for the Desktop Support Specialist position at Motion Recruitment?
One of the leading providers of best-in-class information technology services and solutions is looking for a VIP Deskside Specialist to join their New York, NY team!
Our client is looking to add a VIP Deskside Specialist to their team. This role provides personalized IT support for Executives and Senior Leaders, while delivering exceptional customer service and technology experience, in a fast-paced environment. The individual will be required to troubleshoot and manage technical issues where confidentiality, professionalism and rapid response to support requests are crucial. Areas of responsibility include High-Touch White Glove service, technical troubleshooting, proactive Technology management, documentation and training.
Contract Duration: 6-Month Contract with the opportunity for extension
Required Skills & Experience
- Bachelor’s degree in Information Technology, Engineering, or a technology related field.
- 7 years’ experience in Desktop support with minimum 2 years in VIP support.
- Proficiency with Windows, Mac OS, M365 platform.
- Experience with configuring, managing, and supporting Android, iPhone and tablet devices.
What You Will Be Doing
Daily Responsibilities
- Provide on-site and remote technical support to Executives and Senior Leadership. Support required with setup, configuration, and optimization of desktop, as well as mobile devices. Troubleshooting hardware, software, network and connectivity issues as required.
- Deliver an exceptional level of service with attention to detail in every interaction.
- Respond promptly to service requests and ensure quality issue resolution with minimal disruption.
- Manage VIP account credentialing, permissions and secure access protocols to protect data.
You will receive the following benefits:
- Medical Insurance - Four medical plans to choose from for you and your family
- Dental & Orthodontia Benefits
- Vision Benefits
- Health Savings Account (HSA)
- Health and Dependent Care Flexible Spending Accounts
- Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
- Hospital Indemnity Insurance
- 401(k) with pre and post-tax options
- Paid Sick Time Leave
- Legal and Identity Protection Plans
- Pre-tax Commuter Benefit
- 529 College Saver Plan
Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.
Salary : $50 - $60
