Desktop Support Technician

Job Title: Desktop Support Technician

Location: Naperville, IL 60563

Duration: 10 months Contract

KEY RESPONSIBILITIES:

• Build and configure laptops and perform remote sessions with customers on a Teams Meeting to do final configurations and confirmation that laptop is completely built to customers expectation and then ship the device.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Supports and maintains user account information including rights, security, and systems groups.
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
• Network connection issues, track network connections back to network switches.
• Escalates problems and issues to a higher level of support if unable to resolve.
• Represents our client in a professional and businesslike manner and communicates effectively with customers and associates.
• Interacts with customers, responding to routine technical questions or request for information

Is this a good fit? (Requirements):

• 3 years of related desktop and/or deskside support experience
• Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
• Excellent customer service skills
• A Certification is a plus