What are the responsibilities and job description for the Help Desk- 5 days on site Alexandria, VA position at Motion Recruitment?
Help Desk
This position is a 6 month contract-to-hire
The company is located in Alexandria, VA and the candidate will need to come in 5 days a week.
What You Will Be Doing
This position doesn’t provide sponsorship.
Posted By: Ashton Corbett
This position is a 6 month contract-to-hire
The company is located in Alexandria, VA and the candidate will need to come in 5 days a week.
What You Will Be Doing
- Conduct onsite analysis, diagnosis, and resolution of IT issues for end users, and recommend and implement appropriate solutions.
- Perform hands-on tasks such as software installation and upgrades, hardware installation, file backups, and system configuration.
- Install, configure, test, maintain, monitor, and troubleshoot IT hardware and software to meet desktop service standards.
- Carry out preventative maintenance tasks, including the installation of service packs, patches, hot fixes, and antivirus software.
- Assist with hardware moves and relocations as needed.
- Respond to support issues via phone, IM, or email.
- Accurately document desktop equipment issues, repairs, installations, and removals.
- Record and track the problem-solving process, documenting all steps from initial diagnosis to final resolution.
- Gain familiarity with and support the software applications used within the organization.
- Ensure all systems and services comply with current information security standards.
- Develop and deliver training to end users on NCMEC IT resources.
- Support external projects as directed.
- Demonstrate loyalty to the National Center for Missing and Exploited Children and its mission of child protection.
- Maintain a professional image at all times.
- Communicate courteously and professionally with co-workers, management, law enforcement, and others.
- Adhere to all regulations, policies, work procedures, and instructions.
- Respond promptly to phone calls and correspondence.
- Bachelor's degree in Information Systems or a related field from an accredited college is preferred.
- Minimum of two years of technical experience in the IT field.
- Experience supporting Microsoft Windows operating systems.
- Proficiency in supporting Microsoft 365 products.
- Experience working with EntraID and SCCM.
- Experience with networking and internet-related technologies, including email clients, web browsers, and VPNs.
- Familiarity with IT helpdesk ticketing systems/software.
- Strong troubleshooting skills, including principles, methodologies, and issue resolution techniques.
- Excellent technical knowledge of desktops, laptops, and tablets.
- Hands-on experience with hardware troubleshooting.
- Ability to read and comprehend technical manuals, procedural documentation, and OEM guides.
This position doesn’t provide sponsorship.
Posted By: Ashton Corbett
