What are the responsibilities and job description for the Human Resources Coordinator position at Motion Recruitment?
Our Client, a web services provider, is looking for someone to join their team as a Human Resources Advisor!!
***This is a remote one year contract position that takes place in NYC!***
Required Skills & Experience
- Ability to solve issues in a decisive way, exercising sound judgment and emotional intelligence
- HR Domain Knowledge with at least 3 years experience in a client facing HR role Experience supporting end-to-end HR offerings, LOA, Payroll, Benefits, etc.
- Experience with Workday or a similar HCM Educated to degree level (BA/BS Degree) or equivalent experience
- Experience with ServiceNow or a similar ticketing system Continuous improvement mindset
- Excellent verbal and written communication skills
- Exceptional customer service skills with a continuous improvement mentality
- Team player and adept at collaboration in a virtual, global environment
What You Will be Doing
- Provide human resources guidance, information, and education to employees (customers) at all levels while focusing on exceptional customer service.
- Manage a high volume of employee requests and tickets daily in a fast paced, agile environment while effectively tracking, documenting and reporting progress on HR requests
- Deliver personalized care experiences and effective partnerships through multiple modes of communication including chat/phone/casework Utilize a verify-and-research approach to provide quick and accurate information related to company policies, programs, systems and services
- Guide and coach customers on how to navigate internal tools, systems and resources to promote self-service
- Support customers on implementation and execution of core HR programs while supporting the needs of the business
- Partner with other COEs and collaborate cross-functionally while handling complex situations to make recommendations on appropriate courses of action. Take on 1-2 point of contact (POC) roles to support HR projects, programs or initiatives and represent HRAnswers either regionally or globally
- Monitor and actively contribute to personal Service Level Agreements for responsiveness, turnaround time, and employee experience.
