What are the responsibilities and job description for the Incident Analyst position at Motion Recruitment?
Our client, an American food and beverage distributor, is looking for someone to join their team as an Incident Analyst in Rosemont, Illinois.
*This is a 6 month W2 contract*
In this role, you will effectively manage the lifecycle of major incidents to the point of root cause, provide metrics on incidents and problems, and work to identify improvements that will ensure the stability of the clients environment, preventing incidents from reoccurring.
What You Will Be Doing
- Participate in a 24/7 on-call rotation to manage major incidents
- Ensure timely communications and updates are provided to key stakeholders for major incidents
- Drives root cause analysis activities by conducting meetings to review major and repeatable incidents, identify areas of improvement, assign corrective actions, and monitor corrective actions to completion
- Work with internal and external support teams to ensure that the requirements are being met in incident and problem management meetings
Required Skills & Experience
- Bachelor's degree
- ITIL 4 certified or demonstrate knowledge of ITIL best practice
- 3 years Incident Management Experience
- Experience in Global/Enterprise Support, Business Processes and / or Change Management
Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
Salary : $40 - $45
