Incident Coordinator

Job Title: Security Incident Coordinator

Location: US/Remote -

Job Summary:

Intuit is seeking a detail-oriented and organized Security Incident Coordinator to join our Security Incident Response Team (SIRT). The Security Incident Coordinator will focus on task management and reporting of cybersecurity, trust & safety, and fraud incidents across the organization to ensure timely and effective resolution.

Key Responsibilities:

• Serve as the primary coordinator for all major cybersecurity, trust & safety, and fraud incidents, organizing tasks and maintaining clear communications between all involved teams and stakeholders.
• Manage the incident response process for various types of incidents including, but not limited to, task assignment, progress tracking, and coordination of containment, eradication, recovery, and post-incident activities.
• Develop, maintain, and enforce incident response playbooks and protocols to ensure a consistent and streamlined process.
• Produce regular reports summarizing incident status, actions taken, and outcomes, delivering insights and recommendations for continuous improvement.
• Facilitate post-incident reviews and lessons learned sessions to evaluate the effectiveness and efficiency of the incident response process, aiming to enhance future responses.
• Provide comprehensive documentation and detailed updates to all relevant internal departments such as IT, legal, compliance, and customer support.
• Offer specialized training and support to team members, promoting adherence to instituted incident response strategies and protocols.
• Stay informed about best practices in incident response management and adapt strategies as necessary to accommodate emerging trends in cybersecurity, trust & safety, and fraud prevention.

Qualifications:

• Bachelor’s degree in Information Security, Computer Science, Management Information Systems, or related fields.
• Minimum of 3 years of experience in incident coordination, security management, or a closely related field.
• Demonstrable skills in task management, coordination, and reporting in a high-stress, fast-paced environment.
• Extensive knowledge of incident response procedures, preferably with experience in cybersecurity, trust & safety, and fraud incident contexts.
• Excellent organizational, communication, and interpersonal skills, able to interact effectively with both technical and non-technical teams.
• Proven ability to manage multiple tasks efficiently and to maintain composure under pressure.
• Relevant professional certifications such as PMP, ITIL, or CISM are preferred.