What are the responsibilities and job description for the IT Field Support Technician / Texas position at Motion Recruitment?
Are you an IT Support professional who is bilingual in Spanish/English seeking your next opportunity? We have a contract opening for an onsite Support Technician who will provide onsite and remote technical hardware/software support for client computers, servers, notebooks and other technologies for the company.
This six month contract with the potential to go permanent is on site with free parking and business casual dress code with jeans allowed.
Essential Functions
This six month contract with the potential to go permanent is on site with free parking and business casual dress code with jeans allowed.
Essential Functions
- Set up, configure, administer, and support server hardware/software and client devices (PCs, notebooks, etc.).
- Provide on-site and remote technical support for resolving hardware/software issues based on Service Level Agreements (SLAs).
- Monitor, tune, and configure servers using available tools; maintain and ensure effective server backups.
- Perform system installations, upgrades to hardware/firmware, and OS patches. Plan, schedule, test, and coordinate updates, including OS scripts maintenance.
- Document and communicate system changes, maintenance schedules, and incidents effectively across teams. Including keeping ticketing system updated.
- Ensure systems adhere to company IT standards, policies, and security protocols.
- Utilize the work order system to adhere to IT support schedules and guidelines; keep work orders up to date.
- Provide second-level technical support for more complex client/server technical problems.
- Deliver service and support determined by the current SLAs and ensure timely resolution of issues.
- Perform other duties as assigned.
- Demonstrates working knowledge of standard Windows operating system as related to PC system devices configurations and network configurations.
- Ability to diagnose and repair PC and notebook systems.
- Ability to resolve both first and second level client hardware/software technical problems.
- Ability to handle a fast paced, dynamic, volatile environment.
- Ability to get along well and deal with people in all levels of responsibility.
- High School Diploma required. Computer science degree or equivalent experience required. Bachelor’s degree preferred.
- Ability to communicate well at all levels of the organization.
- Regularly required to sit, stand, stoop, bend, crawl and walk. Ability to lift computers, weight up to 25 pounds.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
