IT Helpdesk/Phone Support

Looking to begin an onsite contract position as an IT System Support Analyst this spring? In this role you will work the ticket cue and answer incoming calls with the potential to create and update reports as well as in person duties with end clients and assist with telecommunication projects.

Contract Duration: 6 months

Required Skills & Experience

• High School diploma or equivalent, college degree preferred.
• 2-4 years' experience installing, configuring and resolving complex PC support issues
• Should possess strong customer service skills and good verbal communications skills.
• Should possess strong working knowledge of Microsoft Office applications.
• Should possess good analytical/trouble shooting skills.
• Previous ticketing system experience is nice to have.
• Should have A certification and possess good written skills.
  
  

What You Will Be Doing

Daily Responsibilities

• Provide first-level support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network.
• Provide excellent customer service.
• Must complete time critical assignments on time to meet company goals and customer deadlines.
• Understands potential to be required to be on-call on nights or weekends or work weekend and night shifts
• Must enter all work into ticketing system
• Must comply with all policy and procedures of the company
• Complete assigned tasks as assigned by the System Support Manager
• Install and configure replacement PCs and peripherals.
• Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware)
• Provide level 2 support for PCs, printers, scanners, aircards and PDA devices.
• Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.
• Perform on-sight technical PC support for corporate personnel.
• Ensures compliance with company's Performance Standards, with proper recognition of investment for long-term growth.
• Recommend products as required and in accordance with polices.
  
  

Posted By: Jessica Eisenberg