What are the responsibilities and job description for the IT Support Specialist position at Motion Recruitment?
Our client, a leader in construction management software with amazing collaborative culture, is seeking a contract IT Support Specialist .
This is a fully onsite role (M-F) located in Austin, TX.
Contract Duration : 12-Months to Start
We’re looking for an IT Support Specialist to provide world-class service to our colleagues across all client locations. In this role, you’ll drive employee productivity by equipping and supporting our company's technology and IT Operations. As an integral member of the IT team, you’ll resolve issues, answer questions, provide laptop support, provision new computers, and assist with company-wide IT initiatives.
Successful candidates are eager to learn, share knowledge, self manage and execute on our incident handling processes to keep our IT services running optimally for our users. Solid technical, analytical, and troubleshooting skills are required to thrive in our hyper-growth SaaS environment.
Required Skills & Experience :
- Minimum of 3 years experience in an IT support role.
- Experience with managing incidents, requests, and problems according to an ITIL / ITSM framework.
- Demonstrated experience supporting devices and peripherals running on Windows, OSX, Android, and iOS.
- Hands-on experience with IT systems such as Active Directory, Okta, Google Workspace, Zoom, Slack, and related technologies with an understanding of computer networks (LAN / WAN / wireless / VPN).
- Strong customer service attitude and a genuine desire to help others.
- The ability to collaborate cross departmentally to help identify trends and areas of potential improvement in IT services offered to the business.
- Strong attention to detail and a high degree of self-motivation and task management skills.
- Associate’s or Bachelor's Degree in Computer Science, MIS, IT or related discipline or equivalent experience.
- Thoughtful communicator with excellent verbal and written communication skills.
- Must be able to lift at least 25 lbs and read a 24” monitor at a resolution of 1920x1080.
What You Will Be Doing
