What are the responsibilities and job description for the Junior Network Administrator position at Motion Recruitment?
A consulting company in the Philly suburbs is looking for a driven Junior Network Administrator to serve end customers with workstations, laptops, and mobile devices in a dependable and effective manner. The chosen applicant will support server and network infrastructure administration, guaranteeing safe and efficient IT operations in a range of customer scenarios.
Key Responsibilities :
- Respond promptly to assigned service requests.
- Maintain regular communication with customers regarding their support tickets.
- Deliver exceptional customer service with professionalism, compassion, and understanding by inspiring customer confidence in all interactions.
- Monitor and troubleshoot system issues, remediate efficiently, and address root causes to minimize recurrence.
- Utilize RMM tools, documentation, and online resources to diagnose and resolve issues independently.
- Accurately and promptly log all work details into the ticketing system.
- Consistently, diligently, and accurately document procedures, inventory, and changes to customer environments.
- Collaborate with team members to share new solutions and assist as needed.
Qualifications :
