What are the responsibilities and job description for the Operations Support Analyst position at Motion Recruitment?
Hybrid - 2-days in San Diego, CA
Title : Support Operations Analyst III
Description :
- Leverage contact center queue management systems tools to analyze and communicate the current state of key performance indicators for contact queues and associated expert performance across the network
- Develop insights and ad-hoc analyses to understand forecasted outcomes and meet business needs intraday
- Lead cross-functional initiatives to optimize performance
- Effectively communicate and interact with Sr Leadership to create awareness on the current state and build confidence in intraday changes / efforts to reach effective business solutions
- Prioritize competing tasks, foster stakeholder buy-in, manage multiple projects, and communicate progress effectively
Skills :
