Regional Support Specialist / Avon, CT

Our client is seeking a Regional Support Specialist for a contract opportunity in Avon, CT.

The Regional Support Specialist (RSS) provides critical administrative, operational, and customer service support to branch offices, leaders, and agents. The RSS team will work together, spending time each week across a group of offices, providing support in a variety of ways including, but not limited to, processing agent transactions, acting as a liaison with the different departments and business partners, general office administration, and customer service. This position plays a significant role in driving the success of our client’s key principle of helping their agents live exceptional lives.

Contract Duration: 3 Months

Required Skills & Experience

• 1 or more years customer service experience preferred; Prior Real Estate office experience preferred
• Strong written and verbal communication skills
• Technologically proficient in all areas including but not limited to familiarity with various operating systems on PCs and Macs and ability to navigate computer software
• Proficiency with Microsoft Office
• Ability to communicate effectively with different audiences, including agents, branch managers, and operational support teams
• Customer focused, delivery oriented, ability to multi-task
• Willingness to be “nimble” and adjust priorities as needed
• Ability to travel to additional offices in the region on an as needed basis
  
  

What You Will Be Doing

Office Organization

• In collaboration with the facilities and IT partners, ensure all items in the office remain in working order
• Ensure needed office supplies are sufficiently stocked and organized, mail is distributed
• Greet and direct agents/customers as needed
  
  

Agent Support

• Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business
• Support Agents with any technology, process, or operationally related questions
• Promote a friendly, inclusive office culture that reinforces our agent value proposition
• Work with Agent Onboarding Team as needed to support agent onboarding process
  
  

Transaction Support

• Ensure our agents’ transactions are efficiently and accurately processed- commission payments are timely and adjustments are avoided
• Scan physical checks as needed
• Point of contact as needed for following up on missing documentation or escalation of transactional issues
• Database entry and updates – MLS, Transaction Manager
• Ensure our agent’s transactions are complete for compliance, commission payments are timely and adjustments are avoided
• Systems review of Trident and transaction manager, issue resolutions submitted through OnBase
  
  

Branch Leader Support

• Support Branch Manager as needed with maintaining office promotional items, sales meetings, new agent orientations, and supporting office culture
  
  

Social Media and Marketing Support

• Assist real estate agents with their social media and marketing efforts, including creating and scheduling posts, and providing guidance on best practices
• Maintain the office's social media presence by regularly updating content and engaging with followers
• Collaborate with agents to develop marketing materials and campaigns to promote their listings and services
• Monitor social media analytics to track the effectiveness of marketing efforts and suggest improvements
  
  

Regional Support and Flexibility

• Demonstrate regional support and flexibility by covering multiple offices as needed, ensuring consistent and reliable service across the region
  
  

Posted By: Jennifer Reynolds