What are the responsibilities and job description for the Regional Support Specialist / Saint Petersburg, FL position at Motion Recruitment?

Our client is seeking a Regional Support Specialist for a contract opportunity in Saint Petersburg, FL.

The Regional Support Specialist (RSS) provides critical administrative, operational, and customer service support to our client’s branch offices, leaders, and agents. The RSS team will work together, spending time each week across a group of offices, providing support in a variety of ways including, but not limited to, processing agent transactions, acting as a liaison with our different departments and business partners, general office administration, and customer service. This position plays a significant role in driving the success of our key principle of helping our agents live exceptional lives.

Contract Duration : 3 Months with possible extension

Required Skills & Experience

1 or more years customer service experience preferred; Prior Real Estate office experience preferred
Strong written and verbal communication skills
Technologically proficient in all areas including but not limited to familiarity with various operating systems on PCs and Macs and ability to navigate computer software
Proficiency with Microsoft Office
Ability to communicate effectively with different audiences, including agents, branch managers, and operational support teams
Customer focused, delivery oriented, ability to multi-task
Willingness to be “nimble” and adjust priorities as needed
Ability to travel to additional offices in the region on an as needed basis

What You Will Be Doing

Office Organization

In collaboration with facilities and IT partners, ensure all items in the office remain in working order

Ensure needed office supplies are sufficiently stocked and organized, mail is distributed

Greet and direct agents / customers as needed

Agent Support

Provide white-glove service for agents and clients visiting the offices, promoting the teams available to support them in their business

Support Agents with any technology, process, or operationally related questions

Promote a friendly, inclusive office culture that reinforces our agent value proposition

Work with Agent Onboarding Team as needed to support agent onboarding process

Transaction Support

Ensure the agents’ transactions are efficiently and accurately processed- commission payments are timely and adjustments are avoided

Scan physical checks as needed

Point of contact as needed for following up on missing documentation or escalation of transactional issues

Database entry and updates – MLS, Transaction Manager

Ensure the agent’s transactions are complete for compliance, commission payments are timely and adjustments are avoided

Systems review of Trident and transaction manager, issue resolutions submitted through OnBase

Branch Leader Support

Support Branch Manager as needed with maintaining office promotional items, sales meetings, new agent orientations, and supporting office culture

Social Media and Marketing Support

Assist real estate agents with their social media and marketing efforts, including creating and scheduling posts, and providing guidance on best practices

Maintain the office's social media presence by regularly updating content and engaging with followers

Collaborate with agents to develop marketing materials and campaigns to promote their listings and services

Monitor social media analytics to track the effectiveness of marketing efforts and suggest improvements

Regional Support and Flexibility

Demonstrate regional support and flexibility by covering multiple offices as needed, ensuring consistent and reliable service across the region

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Regional Support Specialist / Saint Petersburg, FL

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