What are the responsibilities and job description for the Support Specialist position at Motion Recruitment?
Our client, a leading global provider of financial technology software is looking for an Support Specialist to join their team!
*This is a 6 month W2 contract with benefits and paid holidays offered! *
As a Support Specialist, you will be responsible for addressing order issues, managing transactions, and processing refunds to resolve customer disputes. The ideal candidate will be able to collaborate across departments to troubleshoot and resolve time-sensitive customer concerns from start to finish.
Responsibilities:
- Handling a high volume of order exceptions, transactions, and refunds while ensuring adherence to company policies and procedures.
- End-to-end troubleshooting and resolution of customer orders, billing, or refund inquiries in collaboration with relevant departments
- Reviewing customer transaction information for any discrepancies or errors
Requirements:
- High School diploma or equivalent
- 2 years of experience with customer or operations support
- Prior experience with Salesforce, Oracle, and Seibel
- Knowledge of CRM software
Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
