What are the responsibilities and job description for the Technical Support Engineer L1/L2 position at Motion Recruitment?
Exciting Job opportunity for a Technical Support Engineer supporting a school district serving over 10,000 users. This opportunity is on the South Side of Chicago with a team looking to revamp their environment. They are a technology-driven institution leveraging Azure, Intune, and advanced virtualization technologies.
They’re creating a dynamic learning environment where technicians transform into tomorrow's IT leaders. With hands-on experience across multiple technologies, and a commitment to continuous learning, this role gives you the opportunity to support building out an IT infrastructure.
Required Skills & Experience
Tech Breakdown
Posted By: Kylie Lenz
They’re creating a dynamic learning environment where technicians transform into tomorrow's IT leaders. With hands-on experience across multiple technologies, and a commitment to continuous learning, this role gives you the opportunity to support building out an IT infrastructure.
Required Skills & Experience
- Basic networking fundamentals
- Troubleshooting capabilities
- Ticketing system experience
- Strong communication skills
- Entry-level IT certifications
- Virtualization understanding
- Azure and Intune familiarity
- Customer service background
Tech Breakdown
- 40% Direct User Support
- 30% Infrastructure Maintenance
- 20% Ticketing System Management
- 10% Technology Documentation
- 70% Hands-On Technical Support
- 20% Knowledge Base Development
- 10% Team Collaboration
- Bonus OR Commission eligible
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Posted By: Kylie Lenz
