What are the responsibilities and job description for the Telemedia AV Engineer - AV, Video Conferencing position at Motion Recruitment?
Our client is a software and consulting company with long-standing client relationships and an emerging products division. Their primary expertise is in application development, data visualization, Information Technology (IT), and Their clients include large financial firms, utilities and Federal customers.
They are currently seeking a Mid-Sr level Telemedia AV Engineer to work on a team of engineer who support Audio Visual, Video Conferencing and Unified Communication collaboration systems.
This position will be onsite 4 days a week in newport beach. Candidates MUST BE ABLE TO WORK ON DIRECT W2 AND NOT C2C.
RESPONSIBILITIES :
- Working hours and change management must be done at various times and will include nights and weekends.
- Perform daily quality assurance activities to ensure uptime and standardization.
- Demonstrate superior ability to manage and navigate complex escalations
- Responsible for overseeing Telemedia video projects
- Create and maintain all project documents, including drawings, specifications, scope of work, and maintenance schedules
- Maintain a thorough understanding of associated products within Telemedia including but not limited to; Zoom Cloud, Microsoft Teams, Cisco Webex, Cisco video conference software / hardware, basic firewall, streaming applications, Crestron, Biamp
- Facilitate occasional trainings to team members and / or end users as necessary
- Create and manage project plans, schedule, and roadmap for calendar year
- Function as an SME for internal and external communication and documentation for associated products within Telemedia
- Coordinate activities with local facilities, carriers, and support vendors as required.
- Communicate effectively advocating all needs and requirements to meet project goals.
- Proactively manage change control requests and the change order process
- Regularly inspect video conference rooms for quality of environment as preventative measures.
- Ensure all A / V components within office meet Telemedia standards and expectations
- Meet all targets and SLAs as it pertains to incidents identified in ServiceNow and Projects tracked within Jira
- Troubleshoot and support A / V network environment which may include modifying Cisco Routers / Switches (layer 2 & 3), loading configurations, and coordinating with Telco / 3rd party providers
- Navigate complex problems to resolution by utilizing various resources such as vendors; manufacturers; internal technicians and documentation.
- Ensure inbound service requests and critical alerts are handled in a timely manner
- Maintain a high level of customer professionalism in all mediums of communication (in person, video, telephony and email)
- Assist in ensuring that service tickets and calls are adequately logged and are updated and relevant
- Assist in ensuring that vendors meet obligations on time and with consistency
- Develop and foster relationships interdepartmentally and externally
- Process customer repair requests by coordinating with vendors and manufacturers. (RMA’s)
- Using various management portals move, add, and change, user phone configurations, voice mail, and other basic programming.
QUALIFICATIONS :
THE OFFER :
MOTION RECRUITMEN PARTNERS
