What are the responsibilities and job description for the Warranty Specialist position at Motion Recruitment?
Our client, one of the most leading multi-brand groups in the automotive industry, is looking for someone to join their team as a Warranty Claims Specialist. This role is hybrid in Auburn Hills, Michigan.
*This is an ongoing W2 contract with PTO & benefits offered!*
In this role, you will be responsible for all of the tasks associated with review and payment of warranty claims, which includes a technical analysis to ensure compliance with the established Warranty Policies & Procedures in effect at the time of repair.
What You Will Be Doing
- Provide direction and support to dealers, field staff, and corporate employees via phone and email support to ensure that warranty data is correctly submitted, reviewed, and paid in a timely manner
- Provide clarification on warranty coverage, eligibility, and policy by providing instructions on where to obtain needed information for proper claim coding and processing
- Adjust and approve claims for payment, and follow-through to ensure that claim adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid
- Track warranty trends, trains dealer staff, new corporate employees and field employees
Required Skills & Experience
- Customer service experience
- Warranty Experience
- Automotive Experience
- Able to work in a fast paced environment and under pressure
Salary : $20 - $25
