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Our client is the leading organization in need of experienced Desktop Technical Support consultants to join their team in Johns Creek for a contract opportunity.

We are seeking highly skilled professionals who can provide exceptional on-site end-user computing support. As a Desktop Technical Support Consultant, you will have the opportunity to investigate, troubleshoot, and resolve hardware, software, network, and instructional technology incidents.

Contract Duration : 6 Months

• Minimum of 5 years of experience providing end-user support in an enterprise-level organization, administering a Windows or Mac computing environment, or working with WAN / LAN environments.
• Microsoft Certification (MCP or MCSE) or any desktop support certifications are highly desirable.
• Strong understanding of technology hardware, including desktop computers, laptops, tablets, smartphones, printers, projectors, smart boards, scanners, and digital cameras.
• Proficiency in one or more operating systems, such as Microsoft, Mac, or Linux.
• Familiarity with IT support tools, such as Active Directory, Remedy, or LANdesk.
• Working knowledge of PC / LAN application software, including word processing (MS Word), spreadsheets (MS Excel), email (MS Outlook), and internet browsers (Internet Explorer, Chrome, Safari).

Additional Information :

Reliable transportation is required to travel to different locations within Metro Atlanta. Mileage reimbursement is available.

What You Will Be Doing

• Provide comprehensive technical assistance :
• Troubleshoot IT technology in classrooms, media centers, administrative facilities, and support offices.
• Resolve hardware, software, network, and instructional technology incidents promptly and effectively.
• Ensure minimal disruption to end-users by providing timely support.
• Manage service requests :
• Utilize the ticketing system to efficiently handle service requests.
• Adhere to Service Level Agreements (SLAs), including response time and resolution time.
• Communicate bi-directionally to keep all stakeholders informed about the status of IT incidents and planned IT initiatives.
• Assist with network maintenance and repairs :
• Collaborate with service desk personnel to maintain a smooth-running network.
• Respond to on-site network-related repair requests promptly and professionally.
• Document LAN wiring diagram, including wiring closet identification, configuration, and drop identification.
• Device and workstation setup :
• Set up new devices, workstations, and print stations, ensuring optimal functionality.
• Assign default printers and configure necessary setting

Last updated : 2024-03-23