What are the responsibilities and job description for the Sustaining Engineering Manager position at Motive?
About the Role:
The Sustaining Engineering Manager role within the Connected Devices team will be responsible for directing and supporting a diverse team of engineers dedicated to analyzing and reporting on the trends in the field performance of our products. The team will include Electrical Engineers, Firmware Engineers and Project Managers. The position will report to the Director of Project management. The candidate for this position will have a diverse engineering background, with an emphasis on manufacturing and field support and should be a strong technical contributor with excellent leadership and communication skills.
What You’ll Do:
- Lead the Sustaining Engineering team in analyzing field performance of Motive products and responding to opportunities for product improvement including feeding information back into ongoing projects.
- Create tools and processes to aid in the analysis of field performance and implement reporting structures to communicate status and issues to management.
- Lead failure analysis and corrective actions aimed at improving the quality of Motive’s products by working with internal and external engineering and manufacturing teams around the world.
- Work with Support and other teams to develop strategies to maximize the quality of products and improve customer satisfaction.
- Provide feedback to development teams regarding optimal strategies for maintaining high performance products at the lowest possible support cost.
- Recommend a clear path for improving the product functionality based on use of tools and methodologies.
- Standardize RMA process across CM’s to speed up the FA and root cause analysis.
What We’re Looking For:
- 10 years of experience in the development and management of hardware and firmware projects.
- Experience managing engineering projects that include multiple teams at multiple sites.
- Experience in design engineering and manufacturing.
- Experience in developing processes and tools in an engineering environment.
IMPORTANT: This position is NOT remote. It will be required to be in-office at our Buffalo, New York location. LinkedIn sometimes automatically marks roles as remote, please ignore this.
