What are the responsibilities and job description for the Service Advisor position at Motor City/Bayou Garage?
Job Summary
We are seeking a knowledgeable and customer-focused Service Advisor to join our dynamic team. The ideal candidate will act as the primary point of contact for customers seeking automotive services, ensuring that their needs are met with professionalism and expertise. The Service Advisor will play a crucial role in enhancing customer satisfaction while promoting our range of automotive repair services.
Duties
- Greet customers promptly and professionally, assessing their automotive service needs.
- Provide detailed explanations of recommended services and repairs, utilizing strong upselling techniques to enhance customer experience.
- Collaborate with service technicians to ensure accurate diagnosis and timely completion of repairs.
- Maintain comprehensive records of customer interactions, service history, and transactions, including cash handling responsibilities.
- Schedule appointments and follow up with customers regarding their service status.
- Educate customers on the importance of regular maintenance and repairs, including brake repair, shocks, struts, and other essential services.
- Ensure the service area is organized and compliant with safety regulations while assisting in auto service management tasks as needed.
Skills
- Strong background in automotive repair with knowledge of mechanic principles and practices.
- Excellent communication skills with a focus on customer service and satisfaction.
- Ability to effectively upsell services while maintaining trust with customers.
- Experience in cash handling and managing transactions accurately.
- Familiarity with brake repair processes and other automotive maintenance tasks.
- Strong organizational skills to manage multiple tasks efficiently within a fast-paced environment.
Join our team as a Service Advisor where your expertise will help us deliver exceptional automotive care while fostering lasting relationships with our valued customers!
Job Type: Full-time
Pay: $30,000.00 - $40,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
Ability to Commute:
- Lafayette, LA 70506 (Required)
Work Location: In person
Salary : $30,000 - $40,000