What are the responsibilities and job description for the Ticket Sales Representative position at Motor City Rockers?
Job Summary:
The Motor City Rockers are seeking a motivated and energetic Ticket Sales Representative to join our team. This role is responsible for generating revenue through the sale of season tickets, group tickets, and single-game tickets while delivering outstanding customer service. The ideal candidate will have a passion for sports, strong sales skills, and the ability to build lasting relationships with fans and community members.
Key Responsibilities:
- Actively sell season tickets, group tickets, and single-game tickets to individuals and businesses through outbound calls, emails, and in-person meetings.
- Develop and maintain relationships with current and prospective ticket buyers to maximize retention and referrals.
- Provide exceptional customer service by addressing inquiries, processing orders, and resolving any ticketing issues.
- Assist with ticket sales initiatives, including promotional campaigns and special events.
- Attend community events, networking functions, and team events to promote ticket sales and enhance the Motor City Rockers brand.
- Work closely with the marketing team to develop strategies that drive ticket sales and fan engagement.
- Maintain accurate records of sales efforts, customer interactions, and payments in the team’s CRM system.
- Assist with game-day operations, including will-call ticket distribution and customer assistance.
Qualifications:
- Previous experience in sales, customer service, or sports ticketing is preferred but not required.
- Strong communication and interpersonal skills with a customer-first attitude.
- Self-motivated with the ability to work in a fast-paced, team-oriented environment.
- Willingness to work flexible hours, including evenings, weekends, and holidays, as needed for games and events.
- Proficiency in Microsoft Office Suite and CRM software (experience with Ticketmaster or similar ticketing platforms is a plus).
- Ability to meet and exceed sales goals through proactive outreach and relationship-building.
Benefits & Perks:
- Opportunity to work in a dynamic and exciting sports environment.
- Hands-on experience in professional sports ticket sales and operations.
- Complimentary tickets to Motor City Rockers home games.
- Networking and professional development opportunities within the sports industry.
If you’re passionate about hockey, sales, and providing an outstanding fan experience, we encourage you to apply and join the Motor City Rockers family!
To apply, please submit your resume to info@rockershockey.com or contact Ticket Sales and Corporate Accounts Manager, Connor Jakacki directly