What are the responsibilities and job description for the Customer Service/Sales Representative position at Motor Man Auto Repair?
Do you love selling and making money? Do you want to make $100,000 per year or more??? Amazing pay plan with no ceiling on commissions!
Motor Man Auto Repair is growing and building our team, and are currently interviewing for a professional Automotive Service Advisor.
Purpose & Objective:
The Service Advisor role is very important to the success of our business. The primary job of this position is professionally presenting customers with the recommended services and repairs made by the technicians based on the customers' needs, goals, and desires. This role also assists in the administrative, marketing, and customer service aspects of the business. At Motor Man Auto Repair, this is a career not "just a job".
Primary:
Sales: Successfully present repairs and service to customers based on their needs, goals, and desires, using company guidelines and best practices.
Secondary:
Customer Service: Assist customers by answering questions and inquiries over the phone, via email, text, and in person.
Administrative: Create invoices for clients using the company process, help process part orders/returns, dispatch repairs/parts as needed under the direction of manager/owner. Maintain effective workflow using proper scheduling, and utilizing the strengths of the other team members.
Minimum Qualifications:
Sales Experience: Must demonstrate proficiency in sales, customer service, and participate in ongoing company sales training. Must be "phone friendly", as well as presentable and friendly in person. Our Industry requires sales personnel to be trustworthy, empathetic, and be a relationship builder with our new incoming customers, as well as winning over our existing customers.
Organizational & Focus Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has distractions and interruptions.
Computer Knowledge: Must possess a proficiency of cloud based management software and integrations, Including CRM, company emails and spreadsheets, as well as workflow management with an emphasis on Technician efficiency and dispatching for dynamic workflow.
Communication Skills: Must be able to communicate in English fluently, both in verbal and in written form. This includes the use of a telephone.
Clean, Professional Appearance: We're a believer in relationships, with our fellow team members and customers. The professional nature of what you do, matters.
Math Skills: Must possess the ability to count. Must know how to perform basic math functions using a calculator.
Candidates must be trainable, and eager to learn company policies and industry best practices.
Who We Are
We're a family-owned business that has a very unique culture for our industry that centers on respect for our employees, customers, and vendors. At Motor Man Auto Repair, we're all about teamwork, about shared respect, mutual communication, empathy, compassion, and having a positive workplace.
We're locally owned, by wife and husband owners who care about our team members, customers, and community. We believe in giving back, in making our team, and our community's lives better, about making a difference, every day. Our people, our culture, our caring, makes the difference. We invite you to be part of that difference!
Benefits
Exceptional Compensation pay plan
Closed Every Weekend!
Paid Training and Education
Paid Time Off
Paid Holidays
Monthly Stipend for health insurance, and 50% company paid dental, vision, and life insurance.
Continuous workflow, due to great company reputation and ongoing marketing campaigns. We are growing like crazy.
Exceptionally equipped and well-maintained shop, with continuously expanding capabilities and cutting edge technology.
Each Technician has own computer workstation, and performs the "heavy lifting" of building estimates. Sales staff is unhindered in order to focus on customer service, closing sales, and dispatching work and managing workflow.
A clients and an employee team committed to excellence
Top-Rated Online Presence
In other words, a career, not just a job.
How We Take Care Of Our People
We are progressive in our approach to service, client satisfaction assures that work presented, is work authorized. Employee development is important to us.
In today’s world, we often spend as much time with our co-workers as we do with family, our business is unique in that we offer our staff a home away from home.
We take pride in our work environment in our integrity, high level of trust with our customers, and in offering a continously improving atmosphere that you deserve.
If you wish to learn, develop your skills, enjoy helping people, and solving automotive service challenges then you will find Motor Man Auto Repair a very rewarding place to be really.
If you are looking for a career, not just a job, we’d love to hear from you.
Please don't hesitate to call or text Joe at 815 355 8122
More Information:
Who We Are And What We Do - https://motormanllc.com/
What Our Customers Say About Us - https://motormanllc.com/reviews/
We look forward to meeting you!
Cordially,
Joe, Ayela and the Motor Man Auto Repair Team
Job Type: Full-time
Comission based salary: $50,000.00 to $150,000.00 /year
Job Type: Full-time
Pay: $50,000.00 - $150,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $50,000 - $150,000