What are the responsibilities and job description for the SERVICE WRITER position at MOTORCOACH SALES & SERVICE OF OREGON?
About Us: Beaver Coach Sales & Serviceis a leading provider of recreational vehicles (RVs) and related services. We are dedicated to helping our customers make the most of their RV adventures by providing top-notch service and support. As a growing player in the RV industry, we are seeking a talented and customer-focused Service Writer to join our team and contribute to our mission.
Position Overview: We are looking for a Service Writer with a passion for the RV industry and a commitment to exceptional customer service. In this role, you will be the first point of contact for customers seeking RV maintenance and repair services. You will play a crucial role in ensuring that our customers receive timely and high-quality service, while also assisting our service department in managing appointments, work orders, and communication with technicians.
Key Responsibilities:
- Customer Service: Provide outstanding customer service by greeting and assisting customers promptly, answering inquiries, and addressing concerns or issues professionally and empathetically.
- Service Scheduling: Schedule service appointments for RV maintenance and repairs, coordinating with customers and technicians to ensure efficient allocation of resources.
- Work Order Creation: Create accurate and detailed work orders based on customer descriptions and technician assessments, including all necessary information such as parts, labor, and estimated completion times.
- Communication: Maintain clear and consistent communication with customers throughout the service process, providing updates on the status of their RV repairs and estimated completion times.
- Billing and Invoicing: Prepare and review invoices for completed services, ensuring accuracy in pricing and parts used.
- Inventory Management: Assist in maintaining an organized inventory of RV parts and accessories, placing orders as needed, and keeping track of stock levels.
- Quality Control: Conduct final inspections on completed work to ensure that all services meet our quality standards before returning the RVs to customers.
- Documentation: Keep accurate records of customer interactions, service orders, and invoices, maintaining confidentiality and compliance with company policies.
- Team Collaboration: Collaborate with service technicians and other staff to ensure a smooth workflow and resolve any service-related issues or challenges.
- Up-selling: Identify opportunities to recommend additional services or products to customers, enhancing their RV experience.
Qualifications:
- Previous experience as a Service Writer, preferably in the automotive or RV industry.
- Strong customer service skills with the ability to build rapport and trust with customers.
- Excellent communication and interpersonal skills.
- Knowledge of RV systems, maintenance, and repair terminology is a plus.
- Basic computer skills and proficiency in software for scheduling and invoicing.
- Detail-oriented with strong organizational skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Willingness to learn and stay updated on RV industry trends and products.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Employee discounts on RV products and services
- Ongoing training and development opportunities
- Friendly and supportive work environment
If you are a dedicated and customer-oriented individual with a passion for the RV industry, we invite you to apply for the Service Writer position at [Company Name]. Join our team and help us make every RV adventure a memorable one for our valued customers.
To apply, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this position.
Beaver Coach Sales & Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.