What are the responsibilities and job description for the Parts/Service Associate position at Motorcycle Mall?
Parts to Service Associate responsibilities will include, not be limited to:
- Work hand in hand with the Service Advisors and Service Managers to help and assist then in the overall service process
- Work with the Service Advisors, Service Technicians and Service Manager to look up parts for all the repair orders in the service department
- Assist the Service Advisors and Service Manager when it comes to quoting out service jobs for the service customers
- Work with the Service Scheduler / Service Manager who would be creating the service schedule for technicians to ensure that the parts are all here, available and staged for the Advisors to pull for the Technicians
- Grab parts for all the service jobs that the Advisors or Technicians ask you for when they are ready for the jobs to complete
- Follow up with Service Advisors throughout the service process – updating them when parts are backordered, when we can find parts online (with backorders) and/or giving solutions to the parts issues that will arise
- In a knowledgeable manner, recommend related parts and accessories for jobs that you will assist in quoting out – do not forget any gaskets, seals (internal parts that Technicians or Advisors might miss)
- Double and triple check the parts being requested so we do not miss any critical parts to the service jobs
- Take Service Advisors / Service Technicians orders for parts and get them added to the repair orders
- Supply cost of parts information to Service Advisors and Service Manager
- Keep a neat and organized parts to service area
- Notify Service Advisors on a regular basis updating them on their special orders, backorders, etc.
- · Work with Parts Managers to ensure that we stock all of the correct maintenance parts and items to keep the regular services flowing – we need those parts in-stock.
- Become familiar and efficient with all phases of the computer system required for P & A management and Parts to Service system in place in the Parts Dept.
Qualifications we're looking for in our next employee:
- Retail Experience; ideally in a dealership setting (auto, moto, truck, etc.)
- Motorcycle, powersport or automotive parts sales experience is needed
- Product knowledge of the motorcycles, powersport products, scooters, etc. is needed
- Fluent in speaking Spanish a plus, but not needed
- Avid motorcycle rider / have a motorcycle license is a plus, but not needed
We Offer:
- Competitive compensation base on experience
- Salary plus commission compensation
- Health insurance plan
- Employee discounts
- Matching 401K program
- A fun workplace with co-workers that share the same passion
If you are experienced in the dealership / retail space, providing exceptional customer service with Parts Dept. experience, have the desire sell a lot of parts and love the motorcycle and powersports industry and want to build a career as in the motorcycle and powersport field, we look forward to speaking with you!
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Every weekend
- Monday to Friday
- Overtime
Application Question(s):
- On a scale of 1-10 (10 being the best), how well do you know motorcycle and powersports parts?
- Why do you think you would be successful working as the Parts to Service Associate in the Parts Dept. Department at Motorcycle Mall?
Education:
- High school or equivalent (Preferred)
Experience:
- motorcycle and powersports: 2 years (Preferred)
- automotive dealership: 1 year (Preferred)
- parts counter: 1 year (Required)
Language:
- Spanish (Preferred)
License/Certification:
- Motorcycle License (Preferred)
- automotive license (Required)
Work Location: In person
Salary : $45,000 - $65,000
